Privacy Policy
At Southsea Gas Heating, your privacy is important to us. We handle your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Your details are treated with care, confidentiality, and respect at all times.
Information We May Collect
When you contact us or use our services, we may collect and store the following types of personal data:
- Your name, phone number, email address, and home or business address when you request a quote or make an enquiry.
- Details about any heating or boiler services you have received from us.
- Any communication you send to us via phone, email, or through our website.
- Technical information such as your IP address, browser type, and device information, which may be collected through cookies (see below).
How We Use Your Information
The personal data we collect is used for the following purposes:
- To carry out the services you have requested, such as installations, repairs, or servicing.
- To respond to your enquiries and provide support or information.
- To send quotes, appointment updates, invoices, or service notifications.
- To comply with legal obligations and keep accurate business records.
Sharing Your Data
We do not sell or share your personal information for marketing. In some cases, we may share your data with trusted third-party service providers (such as invoicing tools or email platforms) strictly to help us deliver our services effectively. These providers are required to protect your data and use it only as instructed.
Your Data Rights
Under UK data protection law, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct any inaccuracies in your information.
- Request deletion of your data where applicable.
- Limit or object to the processing of your data in certain situations.
- Raise a concern with the Information Commissioner’s Office (ICO) if you believe your data is being misused.
Cookies
Our website may use cookies to help us understand how visitors use the site and improve your experience. You can disable cookies through your browser settings, but this may affect how some parts of the website function.
How Long We Keep Your Data
We only retain your personal data for as long as necessary — whether for delivering services, complying with legal obligations, or resolving any potential issues.
Contact Us
If you have any questions about how we handle your personal data, please get in touch. We are always happy to help and provide more information if needed.